1YEAR WARRANTY
OGSO QUALITY CLAIM

BUILT FOR THE MOUNTAIN. BACKED BY OUR WARRANTY.

Something wrong with your OGSO gear? Send us your claim with proof of purchase and clear photos, and we will review it.

START YOUR CLAIM
STEP 1

Return product for warranty

Valid proof of purchase

The product is within the 1-year warranty period.

Original purchaser

You are the original purchaser of the product.

!Without this, we won’t be able to review your claim.
STEP 2

Before you submit a claim

OGSO products are built for the mountain, but not every issue is a warranty case.

Our warranty covers
  • Manufacturing defects
  • Material defects
It does not cover
  • Normal wear and tear
  • Damage from impacts, misuse, or poor maintenance
  • Products modified or repaired outside OGSO

Review our full warranty policy before submitting your claim.

STEP 3

Photos we need

1
Entire ski, top side

Photo of the entire ski (top side)

2
Entire ski, base side

Photo of the entire ski (base side)

3
Engraved ski code

Photo of the engraved ski code (both skis together)

4
Base below the damage

Photo of the base directly below the claimed damage

5
Damage, right side

Detailed photos of damages (right side)

6
Damage, left side

Detailed photos of damages (left side)

7
Both skis side by side

A picture featuring both skis together side by side

1
Total product from above

Photo that shows the total product from above

2
The problem claimed

Photo that clearly shows the problem claimed on the merchandise

STEP 4

Fill in your claim

WARRANTY & CLAIMS

Return Product for Warranty

To process a warranty claim, you must provide a valid proof of purchase showing:

  • The product is within the 1-year warranty period
  • You are the original purchaser

Without this, we won’t be able to review your claim.

Before You Submit a Claim

OGSO products are built for the mountain, but not every issue is a warranty case. Our warranty covers:

  • Manufacturing defects
  • Material defects

It does not cover:

  • Normal wear and tear
  • Damage from impacts, misuse, or poor maintenance
  • Products modified or repaired outside OGSO

REVIEW OUR FULL WARRANTY POLICY BEFORE SUBMITTING YOUR CLAIM.

Claim a Ski

1. Photo of the entire ski (top side)

ogso skis

5. Detailed photos of damages (right side)

ogso skis

2. Photo of the entire ski (base side)

ogso skis

6. Detailed photos of damages (left side)

ogso skis

3. Photo of the engraved ski code
(both ski together)

ogso skis

7. A picture featuring both skis together
side by side

ogso skis

4. Photo of the base directly below the
claimed damage

ogso skis
Claim another equipment

1.Photo that shows total of product from above.

2. Photo that clearly shows the problem claimed on the merchandise.

Claim Form

[NEXForms id=”84″]

    Who is claiming?


    Customer Information

    Product Information







    Photos & Proof

    A clear photo of the product related to this warranty request.

    Receipt, order confirmation, etc.

    Dealer Information

    Order & Product Information



    Claim Details







    Photos & Proof

    A clear photo of the product related to this warranty request.

    Receipt, order confirmation, etc.

    Distribution, Returns & Logistics – HM2C Logistique SAS, 967, Route des Tattes de Borly, Cranves-Sales, France. – RHT GMBH, Daimlerstraße 12, 85551 Kirchheim bei München, Germany