OGSO Privacy Policy
Last updated October 12, 2026We collect only the personal data we need to answer your enquiries, work with our distributors and retailers, send you news if you ask for it, and keep this website secure and working.
We do not sell your personal data. You can ask us at any time to see, correct or delete it.
Who we are
This website is operated by OGSO Europe Ltd., 4 MVintage Business Centre, Level 2, Triq il-Ġnien, Naxxar NXR 2480, Malta ("OGSO", "we", "us"). We are the controller of the personal data described in this policy under the EU General Data Protection Regulation (GDPR). To reach us about your data, please contact us.
What data we use, and why
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact and enquiry forms | Name, email, company, country, your message | Reply to your request and prepare a business relationship | Legitimate interest and steps before a contract (Art. 6(1)(b), (f) GDPR) |
| Newsletter and community sign-up | Name, email address | Send you news, updates and community content | Your consent (Art. 6(1)(a)). You can unsubscribe at any time. |
| Distributors, retailers and business customers | Contact person's name, role, email, phone, company details | Manage orders, deliveries, warranty claims and our business relationship | Contract and legitimate interest (Art. 6(1)(b), (f)); legal obligations (Art. 6(1)(c)) |
| Accounts and blog comments | Username, email address, IP address, comment content | Provide logins and moderate comments, prevent spam | Consent and legitimate interest (Art. 6(1)(a), (f)) |
| Website statistics | Cookie identifiers, pages viewed, device and browser type, country, traffic source | Understand how the website is used and improve it | Your consent (Art. 6(1)(a)), given through the cookie banner |
| Security and technical logs | IP address, browser, date and time of requests | Keep the website secure, prevent abuse and fix errors | Legitimate interest (Art. 6(1)(f)) |
If you do not provide the data we ask for in a form, we may not be able to answer you.
Cookies
We use cookies and similar technologies. Essential ones are always on; analytics cookies are set only if you accept them. Details and your choices are in our Cookie Policy.
Who receives your data
We share personal data only with service providers that process it on our behalf and with our authorized distributors and retailers when needed to handle your request or claim. These providers include our website hosting provider (OVH), email and newsletter services (such as Mailchimp), Google (Analytics, Maps), Cloudflare (form protection), Automattic (Akismet spam filtering), and the providers of embedded content such as Instagram, YouTube and Elfsight widgets. We have agreements in place that require them to protect your data. We do not rent or sell personal data.
We may also disclose data where the law requires it, for example in response to a court order or an authority's request, or to protect our legal rights.
Transfers outside the EU/EEA
Some providers, such as Google and Mailchimp, may process data outside the European Economic Area. In that case we rely on safeguards recognized under the GDPR, such as the EU-US Data Privacy Framework or Standard Contractual Clauses.
How long we keep your data
We keep personal data only as long as needed for the purpose it was collected, and for any period the law requires, such as accounting and tax rules. Enquiries are kept as long as needed to handle them and follow up. Newsletter data is kept until you unsubscribe. After that, we delete or anonymize the data.
Security
We use appropriate technical and organizational measures to protect your data, such as encrypted connections (HTTPS), access controls, spam and malware protection and regular backups. No method of transmission or storage on the internet is 100% secure, so we cannot guarantee absolute security.
Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you and receive a copy
- have inaccurate data corrected and, in many cases, have your data deleted
- restrict or object to the processing of your data, including direct marketing
- receive your data in a portable format, where it applies
- withdraw your consent at any time, without affecting earlier processing
To use these rights, please contact us. You also have the right to complain to a data protection authority. Our lead authority is the Office of the Information and Data Protection Commissioner (IDPC) in Malta, idpc.org.mt, or the authority in your own country.
Links to other websites
Our website may link to sites we do not operate. We are not responsible for their content or privacy practices, and we recommend you read their privacy policies.
Changes to this policy
We may update this policy when our services or the rules change. The date at the top shows the latest update. If a change is important, we will tell you on this website.
Contact
Questions about this policy or your data? Please contact us and we will get back to you.