Frequently Asked Questions

Got questions? Find quick answers about our products, where to buy, dealers and partners, the Pro Program and warranty claims.

Products

What does OGSO make?

OGSO Mountain Essentials designs skis, ski poles and bags for ski touring, ski mountaineering, freeride and alpine adventures. The 2026/2027 range is shown in our ski collection, poles collection and bags collection.

Which ski series do you offer?

Five series: Ultra Tour (Swiss, STS, Gran Daddy), Scurry Odyssey (Koiryu, Ryumon, Ryujin), Contemporary (Le Touno, Croix de Fer, Barbey), Free Ride (Grizzly, Big) and Zero Sophisto (Schwarztor, Corbets). Each series page explains the shape, use and sizes.

Which ski should I choose?

It depends on where and how you ski: lightweight touring, mixed ski mountaineering, all-round, or freeride and big mountain. Browse the ski collection to compare the series, or ask your OGSO dealer for advice on size and model.

What poles and bags do you make?

Poles include Drow, Yoyo, Aero, Niru and the Apex trekking pole. Bags include mountain packs (Acme, Apogee, Esker, Ascend, Quest), duffels (Hatch, Odyssey, Gyration, Kaleido), ski and gear bags (Two Planx, Four Planx, Shmoo, Shmoo Pro) and compression sacks (Vacsack, Drysack, Flysack).

Where can I find the catalogs?

On our Catalogs page. The consumer catalogs for the 26-27 collection are open to everyone. The dealer catalogs are for trade partners only, see the Dealers section below.

Where and how are OGSO skis developed?

OGSO started with people who love the high mountains, mixing young digital engineering with old-school mountain instincts and years of prototyping and testing on real snow. Read the full story behind the skis.

Where to buy

Where can I buy OGSO products?

OGSO sells through authorized dealers, retailers and distributors. Use the Dealer Locator to find an OGSO outlet near you, or see the distributors and sales reps for your country.

How does the Dealer Locator work?

Open the Dealer Locator, accept the consent notice for Google Maps, then filter by region or category to see outlets, directions and contact details. You can also send a message to a store from the page.

There is no OGSO dealer near me. What can I do?

Contact the distributor or sales representative for your country on our distributors page, or contact us and we will point you to the right partner.

Do you ship internationally?

OGSO products are distributed through our worldwide network of authorized distributors and retailers, so delivery and prices depend on the partner in your country. Please check with them or contact us.

Dealers & B2B

How can I become an OGSO dealer or retailer?

Please contact us with your company name, country, type of store and a short description of your business. Our team will get back to you. You can also look at the B2B Media Kit to see what we offer our partners.

How do I get access to the B2B catalog and prices?

The dealer catalogs (skis, poles, bags and the master catalog) are password protected and include wholesale pricing and technical specs. Go to the Catalogs page, click Request access and fill in the form once. We will send your password by email.

What is in the B2B Media Kit?

It gives OGSO retailers, distributors and partners access to the 26-27 product media and brand assets: high-resolution product images, collection visuals, technical product information, logos and communication resources. Open it from the B2B Media Kit page.

What support do I get as an OGSO partner?

Partners get access to the latest product launches, marketing materials, POS displays and co-branding opportunities, and a dedicated account contact. Details are on the B2B Media Kit page.

Who are your distributors?

You can see all distributors and sales reps, by country, on our Distributors & Sales Rep page.

Pro Program

What is the OGSO Pro Program?

A discount for people who work in the ski world: guides, instructors, patrollers, shop staff, technicians, bootfitters and athletes. Approved members receive a personalized discount code for our skis, poles and bags. See the Pro Program page for the current offer.

How do I join the Pro Program?

Fill in the form on the Pro Program page and upload proof of your involvement in the ski or snowboard industry, such as a pro card or employment contract. After we confirm it, we contact you by email with the next steps.

Do I get the newsletter when I join?

Yes. We add your email to our newsletter so you receive product updates and news. You can unsubscribe at any time.

Warranty & claims

How long is the OGSO warranty?

One year from the date of retail purchase, for all products, and it covers the original purchaser. It protects against manufacturing and material defects. The full conditions are in our Warranty Policy.

What does the warranty not cover?

Normal wear and tear, damage from impacts, misuse or poor maintenance, damage from transport or storage, and products that were modified or repaired by anyone other than OGSO or an authorized OGSO retailer.

How do I make a warranty claim?

Go to the Quality claim page and fill in the claim form with your product details, serial number and proof of purchase. Please read the Warranty Policy first.

What photos do I need for a ski claim?

Photos of the entire ski (top and base), the engraved ski code with both skis together, the base directly below the damage, detailed photos of the damage on the right and left sides, and a photo of both skis side by side. For other products, send a photo of the whole product and a clear photo of the problem.

What counts as proof of purchase?

A receipt or order confirmation that shows the name of the dealer or retailer, the place and the date of purchase. Without it we cannot review the claim.

Will the product be repaired or replaced?

OGSO or the authorized retailer decides, at its sole discretion, whether to repair or replace the product at no charge, within a reasonable period. See section III of the Warranty Policy.

Community & contact

Who are the OGSO Martians?

Our ambassadors, skiers, ski mountaineers and mountaineers who ski OGSO gear around the world. Meet them on the OGSO Martians page.

How can I become an OGSO ambassador?

Fill in the form on the Become an Ambassador page and tell us about your mountain activities. You can also share your adventures with the hashtag #skionmars.

How can I contact OGSO?

Use the contact page. Please include your country and, for a warranty question, your product details.

How do you handle my personal data?

Please read our Privacy Policy and Cookie Policy. You can change your cookie choices at any time on the Cookie Policy page.

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