Quality claim

You need to make a product claim ?

We are here to help

First of all, we are sorry that an OGSO product has caused your claim. We will do our
very best to find a quick and convenient solution.

Please note, due to the handling structure of our business, we can only accept claims for products purchased directly from OGSO. If you are an end-customer, we kindly ask you to direct your claim to your point of purchase, to find the best solution.

Once this form is received by OGSO please allow two business days for a response.
After the form has been reviewed and approved, a Return Merchandise Authorisation (RMA) will be issued.

Please make sure to:

– Fill correctly your contact information (Address, Email and Phone). We will contact you if we need further information before being able to send you the RMA.

– Mention the RMA number on all communications concerning this claim.

Customers are responsible for any shipping charges required to deliver the claimed product to OGSO.

OGSO will,
at its option

A. Replace the returned product, if the model is available in stock at the OGSO logistics center,
B. Or provides a credit note (replacement with another product or refund).

1.Photo of both ski:shows the total ski from above

2.Photo of both ski ID numbers:

3.Photo that clearly shows the problem claimed on the Ski

1.Photo that shows total of product from above.

2. Photo that clearly shows the problem claimed on the merchandise.

Claim Form

CUSTOMER/SALES INFORMATION

Mandatory to fill (*)

Distribution, Returns & Logistics – HM2C Logistique SAS, 1274 route des Fontaines, 74380 CRANVES-SALES – France.