We’re sorry for any trouble you’ve experienced with your OGSO product, and we’re here to ensure a swift resolution.
We’re Here to Help!
We apologize for any issues with your OGSO product and are committed to finding a quick solution.
Please note: We only handle claims for items purchased directly from OGSO. If you bought your item elsewhere, kindly contact your original retailer.
Once we receive your completed form, we’ll respond within two business days. After review, we’ll issue a Return Merchandise Authorization (RMA).
Please make sure to:
- to provide precise contact details (address, email, phone).
- Include the RMA number in all claim-related communications.
OGSO will, at its discretion, either:
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A. Replace the returned product, if the same model is available in stock at the OGSO logistics center.
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B. Issue a credit note, allowing for either an exchange with a different product or a refund.
1. Photo of the entire ski (top side)
5. Detailed photos of damages (right side)
2. Photo of the entire ski (base side)
6. Detailed photos of damages (left side)
3. Photo of the engraved ski code
(both ski together)
7. A picture featuring both skis together
side by side
4. Photo of the base directly below the
claimed damage
1.Photo that shows total of product from above.
2. Photo that clearly shows the problem claimed on the merchandise.