CLAIM PROCESS

YOU NEED TO MAKE A PRODUCT CLAIM? WE ARE HERE TO HELP!

First of all, we are sorry that an OGSO product has caused your claim. We will do our very best to find a quick and convenient solution.

Please note, due to the handling structure of our business, we can only accept claims for products purchased directly from OGSO. If you are an end-customer, we kindly ask you to direct your claim to your point of purchase, to find the best solution.

Once this form is received by OGSO EUROPE Ltd. please allow two business days for a response. After the form has been reviewed and approved, a Return Merchandise Authorisation (RMA) will be issued.

Please make sure to:

  • – Fill correctly your contact information (email and phone). We will contact you if we need further information before being able to send you the RMA.
  • – Mention the RMA number on all communications concerning this claim.

Customers are responsible for any shipping charges required to deliver the claimed product to OGSO.

OGSO will, at its option:

A. Replace the returned product, if the model is available in stock at the OGSO logistics center,
B. Or provides a credit note (replacement with another product or refund).

I. PRODUCT CLAIM FOR SKI

To facilitate the study of your request, the claim must be accompanied by 3 photos:

1. Photo of both ski: shows the total ski from above

2. Photo of both Ski ID numbers :

3. Photo that clearly shows the problem claimed on the Ski

II. PRODUCT CLAIM FOR ALL OTHER MERCHANDISE:

1. Photo that shows total of product from above.

2. Photo that clearly shows the problem claimed on the merchandise.

CLAIM FORM

Please complete this claim form fully and confirm

CUSTOMER / SALES INFORMATION


PRODUCT DETAILS


CLAIM DETAILS

All concerned equipment Must be Forwarded to our Distribution & Logistics center together after receiving the RMA.

Distribution, Returns & Logistics – HM2C Logistique SAS, 1274 route des Fontaines, 74380 CRANVES-SALES – France.